Frequently Asked Questions
All There is to Know
Does Blooming Belles florist deliver?
We deliver locally to the Swansea Neath Port Talbot areas on a Friday. Delivery is charged by postcode and will be calculated at checkout.
Can I collect my order in store?
Collections are available Thursday and Friday between 10am and 2pm and Saturday between 10am and 12pm. If you have ordered with collection then you'll receive an email letting you know when your order is available for collection.
How do I contact you?
You can contact us using the forms on the relevant pages or by calling or emailing using the contact details at the top of every page. Your best bet for a swift response is via email at bloomingbellesflorist@gmail.com
What product types are available?
Products available are always online and up to date. As flowers are seasonal, our inventory is updated constantly.
Is there an offer code or coupon code I can use for online purchases?
If you subscribe to our mailing list then you'll receive the discount codes we regularly send out.
Can you deliver at a specific time for funerals?
We always like to deliver before 09:30am to ensure there are no delays, but we will discuss specific requirements with you personally.
What about substitutions?
We always do our best to use what is in season and similar to your order. There is a notes section at checkout so if there are any flowers you particularly dislike then please make a note of them there.
Does Blooming Belles Florist deliver nationally?
At the moment delivery is limited to local delivery only. If there is a call for delivering nationally then we may look to introduce this in the future.
Can I make changes to my order?
Unfortunately once your order has been accepted we can't amend it as production will have already started to take place.
What happens after I order?
You will receive an email confirmation and then your order will be processed, if you have chosen to collect your order then you will receive an email to let you know when it is ready to collect. Please note this is only during collection times which will be communicated to you in the email and at checkout.
How are shipping and delivery charges determined?
Our delivery charges are set by postcode. Your delivery charge will appear when you input your postcode.
What areas do you deliver to?
We currently deliver to the Swansea, Neath, Port Talbot areas. SA1, SA2, SA3, SA4, SA5, SA6, SA7, SA8, SA9, SA10, SA11, SA12 and SA13.
Can I collect my order in-store if I have ordered online?
Yes of course! Just select collection at checkout.
Can I pick a delivery time?
Unfortunately not, we deliver items based on what orders we have in that week. Our delivery day is Friday and they are worked around our opening hours.
What will happen if I'm not home? Will my flowers be left?
We always leave your flowers in a safe place.
Can I have same day delivery?
Same day delivery currently isn't an option due to COVID measures we have in place and our current working hours.
I've sent you a message on Social Media but haven't had a response?
Please note we receive a huge amount of messages on social media every day, therefore we don't take orders via DM, if you want to discuss an order then please email us or drop us a message through our website.
How can I book a consultation with you for my Wedding?
Fill in the Wedding Enquiry form and we will get back to you to let you know our availability and arrange a consultation if we are available on that date.
How do I secure you for my Wedding?
We take a fixed deposit for all Wedding bookings in order to secure your date. This deposit is non-refundable and guarantees that the date is yours, even if you're not sure what flowers you require just yet. We do this to make it fair so that everyone has the same opportunity to secure their dates.
I booked you for my Wedding a long time ago, can I have another consultation because I've changed my plans slightly?
Whilst you are welcome to get in touch with us via email regarding any changes, please don't feel you need to, we will finalise everything and make as many changes as you need at your final consultation. We understand that plans change, especially in the current climate. We only offer two consultations for this reason, however if we can fit you in for another one and you feel it would help then we will, although please note that extra consultations may incur charges.
Proper Flower Care
To keep your beautiful flowers lasting longer, you should frequently replenish the water and change it completely every 3 days. Whenever you change the water, trim the stems about half an inch. Make sure to keep your flowers away from too much heat. Stick to these tips and your arrangements will elicit “oohs” and “aahs” for days to come! Keep an eye on our Instagram page for more handy hints and tips when it comes to caring for your flowers.
